Frequently Asked Questions

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

Can I change or cancel my order after placing it?

Orders are processed quickly. If you need to make a change, please contact us at help@byss.store within 12 hours of placing your order. After that, we cannot guarantee changes can be made.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your payment information. We never store your card details.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 7–15 business days for the US and EU, and 10–25 business days for the rest of the world. Express options are available at checkout.

Do you ship internationally?

Yes! We ship to the United States, European Union, United Kingdom, Canada, Australia, and many more countries worldwide.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can also track your order on our Track Order page.

Will I have to pay customs or import duties?

International orders may be subject to customs duties depending on your country. These fees are the responsibility of the customer. We recommend checking your local regulations before ordering.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in original packaging, and in the same condition as received. EU customers have a 14-day right of return under EU consumer law.

How do I start a return?

Contact us at help@byss.store with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.

What items cannot be returned?

For hygiene and safety reasons, we cannot accept returns on opened personal care items, perishable goods, custom/personalized products, or items marked as final sale.

Products

Are your products safe and tested?

Yes. All products in our store are carefully selected and meet safety standards. We only work with trusted suppliers and brands.

Do you offer product guarantees?

We stand behind every product we sell. If you're not satisfied with your purchase, contact us and we'll make it right.

Still Have Questions?

We're here to help! Reach out to our customer support team:
📧 help@byss.store
We typically respond within 24 hours.