Return Policy
Return Policy
At BYSS, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
30-Day Return Window
You have 30 days from the date of delivery to request a return. After this period, we are unable to accept returns or issue refunds.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- You must have proof of purchase (order confirmation email)
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, opened, or damaged by the customer
- Perishable goods such as supplements (once opened)
- Personal care items for hygiene reasons (once opened)
- Items marked as final sale
How to Start a Return
To initiate a return, please follow these steps:
- Contact us at help@byss.store with your order number and reason for return
- Our team will respond within 24 hours with return instructions
- Ship the item back to the address provided
- Once received and inspected, your refund will be processed within 5–7 business days
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Please note that original shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you received a defective or damaged item, we will replace it at no extra cost. Contact us at help@byss.store with photos of the damage and your order number.
Late or Missing Refunds
If you have not received your refund after 7 business days, please check with your bank or credit card provider first. If the issue persists, contact us at help@byss.store and we will investigate immediately.
Contact Us
For any questions about our return policy, please reach out to our customer support team:
📧 Email: help@byss.store
🕐 Response time: Within 24 hours, 7 days a week